Thank GOD for helping me pass the ITIL V3 certification with a score of 82%. I thank Mr. Satish Kumar, Trainer at Executrain for the great knowledge transfer that he had provided with just 3 full day class. The ambiance of the course (the classroom, the staff, tea breaks, lunch etc) were very nice. The course material was also very good with practice exams. ITIL Campus is a great resource to take mock exams which helped me to test my knowledge of ITIL before the exam. Taruu has some great concise article on the entire ITIL V3 Foundation.
I was looking for an online diagram creating tool. Came across Gliffy.com where I could create actually great looking diagrams without much of learning curve. The tool is 1. Very easy to use 2. Has drag and drop of elements to your diagram 3. Collaboration (which I have not tested). 4. Works from anywhere on a browser with Internet connection (I used it in Google Chrome on Linux Mint 10) When you click on the "Try it now" a new screen will open as below. You can either create a blank page to create a diagram from scratch or select from a bunch of samples and work on them to create one for your requirement. There are options to export the diagrams you created to SVG, JPEG, PNG and XML format once you register for free on the website. Once you register you can save the diagrams that you created in the site itself and retrieve it at a later time by logging into the website. I made three diagrams and it was real easy and simple. The site has two kind of pa